nfast11 Privacy Policy

1 Introduction and Scope of Policy

This Privacy Policy is issued by nfast11 ("we", "platform" or "nfast11") and applies to all members, website visitors and anyone who interacts with our online sports betting and casino platform at nfast11.org. By registering as a member or continuing to use nfast11's services, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy.

This Policy covers all types of information we collect from you, including information provided directly during registration, information collected automatically through browsing technology, and information obtained from legitimate third-party sources.

2 Information We Collect

nfast11 collects several categories of information depending on the nature of your interaction with our platform:

3 How We Use Your Information

The information collected is used for the following purposes only, and not for any other purpose without your consent:

• Member account management — registration, identity verification, account maintenance and financial transaction processing.
• Licensing compliance — fulfilling the Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations set by our international licensing body.
• Platform security — detecting, investigating and preventing fraud, multiple account use and activities that breach the Terms & Conditions.
• Customer support — enabling our support team to assist you more effectively when you get in touch via live chat or email.
• Service communications — sending important notifications related to your account, transactions, policy updates or security information.
• Platform improvement — analysing usage patterns in aggregated and anonymised form to improve platform performance and user experience.

4 Legal Basis for Data Processing

nfast11 processes your personal data based on one or more recognised legal grounds. Depending on the context in which data is collected, the applicable grounds include:

• Contract performance — processing that is necessary to deliver the services you agreed to upon registration.
• Compliance with legal obligations — data that must be processed to meet international licensing requirements, including identity verification procedures.
• Legitimate interests — actions taken to prevent fraud and protect the security of the platform and other members.
• Consent — for certain promotional communications that require an explicit opt-in from you.

5 Sharing Information with Third Parties

nfast11 does not sell or trade members' personal data to any third party for commercial purposes. However, in certain circumstances, we may need to share information with the following parties:

• Payment service providers — financial institutions, e-wallet operators (such as Touch 'n Go, DuitNow, ShopeePay) and the FPX platform to process your deposit and withdrawal transactions.
• Game platform providers — game software providers authorised under our licence, only to the extent required to deliver the games.
• Regulatory bodies and authorities — when required by law, court order, or the direction of the licensing body overseeing our operations.
• Technical service providers — companies that help us operate our IT infrastructure, cybersecurity and platform analytics, subject to strict confidentiality agreements.

All third parties that work with us are bound by data protection obligations equivalent to or higher than the standards we apply.

6 Use of Cookies and Tracking Technologies

nfast11 uses cookies and similar tracking technologies to improve platform functionality and user experience. Several types of cookies are used:

• Essential cookies — required for the basic operation of the platform, including session login and security. These cookies cannot be disabled.
• Performance cookies — collect information about how you use our website anonymously to allow us to improve the platform.
• Functionality cookies — store your preferences such as language, region and display settings so you do not need to reconfigure them each time you visit.

You can manage cookie settings through your browser options. Please note that disabling essential cookies may affect platform functionality.

7 Data Retention Period

nfast11 retains your personal data for as long as your account is active or as long as is necessary to deliver the services you use. After an account is closed, we will retain certain data for the periods specified to meet the following legal obligations:

• Financial and transaction records are retained in accordance with international licensing audit requirements.
• KYC records and identity verification are retained in accordance with applicable AML regulations.
• Security logs and fraud detection records are retained for a sufficient period to support investigations.

Once the specified retention period has passed, data will be securely deleted from our systems.

8 Data Security and Protection Measures

nfast11 applies a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• SSL/TLS encryption for all data transmission between your browser and our servers.
• Encryption at rest for sensitive information such as passwords and financial details.
• Role-based access control that limits which staff members can view specific data.
• Continuous security auditing and monitoring to detect suspicious activity.
• Regular penetration testing by independent third parties.

9 Cross-Border Data Transfers

As nfast11 operates under an international licence, some of your personal data may be processed or stored on servers located outside Malaysia. In such situations, we ensure that the data transfers are carried out with adequate safeguards, including:

• Use of standard data transfer contracts approved by the licensing body.
• Security assessments of data storage destinations to ensure they meet equivalent protection standards.
• Disclosure of cross-border data transfers only when operationally or legally required.

10 Children and Protection of Vulnerable Individuals

The nfast11 platform is not directed at individuals under the age of 21 and we do not knowingly collect data from such individuals. If you find that any underage individual has registered or attempted to use this platform, please contact us immediately through our customer support channels.

nfast11 also provides account management tools for members who need self-imposed usage limits. More information on responsible gambling, including deposit limit, betting limit and self-exclusion options, is available on our Responsible Gambling page.

11 Amendments to This Privacy Policy

nfast11 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, legal or licensing requirements, or improvements to our data protection measures.

Any material amendments will be communicated to members via their registered email or through a notice on nfast11.org. The "Updated" date at the top of this page will reflect the latest version of the document. Continued use of our platform after amendments are published will be considered acceptance of the updated terms.